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SHIPPING INFO

Payment:

Select your currency (USD$, EURO, GBP, AUD$) from the top left of screen. Please note all Australian orders, prices are inclusive of GST.

We accept Paypal and also Visa, MasterCard, and American Express. All transactions are to be done through the secure Stripe API payment gateway, both are secure online payment gateways that encrypts your card details in a secure host environment.

 

Shipping:


ALILA offers FREE SHIPPING Australia wide on all purchases, and a flat rate 3-9 day international shipping service worldwide of $20 AUD$ (approx $15 USD) (inclusive of insurance and tracking), regardless of how many items you purchase. Due to the weight of handbags, the postage is subsidised for our international customers, at just $20AUD flat rate per order.

 

  

All local orders within Australia will be sent via Australia Post Registered Post, with automatic Signature On Delivery. Goods cannot be left unsigned for. We can ship to commercial or residential addresses, and also P.O boxes, but we do not ship to Australia Post Parcel Lockers. Please make sure that the shipping address is correct as we're unable to redirect orders once they are on their way to you. In the event no one can sign at your address, the courier will leave a card for you to collect from the nearest Post Office.

Any delivery date or time specified by ALILA is an estimate only, and we will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery.

For international deliveries (see below) these too will need to be signed for, so please make sure you provide an appropriate address.

Deliveries can take 1-5 working days. Please allow 2 additional days for locations outside of the Sydney Metropolitan area. Please note this can take longer during sale periods or over a weekend.  

If you have specified a recipient who is not you for delivery purproses, then you accept that evidence of a signature by them (or at that address where delivery was made) is eveidence of delivery and fulfilment by ALILA.

 

 

International:

Note; We are offering complimentary worldwide express shipping on all orders placed before Christmas Day 2016. ALILA ships Australia-wide and internationally. ALILA offers free shipping Australia wide on all purchases, and a flat rate fast international shipping service of $25 AUD (approx $18 USD) (inclusive of insurance and tracking), regardless of how many items you purchase.  

International deliveries will be sent using Australian Post Express Post International or a courier service. Please allow 1-5 business days for processing your order once your order is placed. Transit time is between 3-10 working days from time of dispatch. This may vary depending on the shipping destination. For international deliveries these too will need to be signed for, so please make sure you provide an appropriate address.

When ordering from ALILA, you must comply with all regulations of the country within which you are receiving goods. As the recipient, you are liable for all import duties, customs fees and local sales taxes levied by the country you are shipping to as all items shipped by ALILA re sent on a DDU (Delivery Duty Unpaid) bases. Payment of these is necessary to release your order from customs on arrival. ALILA will not be held responsible for any additional charges incurred by your country. Please contact your customs office if you wish to seek more information regarding duties or taxes. Please note we cannot mark an international order as a 'Gift', due to law prohibitations. 

All international orders will be insured during the time in transit until it has been delivered to the intended delivery address. All will required a signature on delivery. If you have specified a recipient who is not you for delivery purproses, then you accept that ecidence of a signature by them (or at thataddress where delivery was made) is eveidence of delivery and fulfilment by ALILA. 

Please note; for all international orders, ALILA will ask to further verify your payment is authentic by refunding back to you a nominal amount to your card, and ask you to confirm the amount refunded in cents. This ensures we minimise credit card fraud on our eboutique. If you have any questions, please do not hesitate to email us at [email protected] International orders may not be cancelled for change of mind, after the order has been placed.

 

Returns Policy

If you change your mind for any reason, you may return your order for a full refund within 7 days of receiving your order. Returns are not accepted after 7 days of receiving your order. For a return to be eligible it must be returned unused, and in a resellable condition, and in original packaging with dustbag (if a handbag). We will replace any order that was sent incorrectly or defective or damaged. If you would like to return an item , please email [email protected]

Return cost will be at the cost of the customer unless the order is sent in error. All items being returned must have a tracking number for security. Please note all sale items and gift certificates are non-refundable. Any refunds will be processed as prompty as possible, but please allow up to 7 days from when goods return, to have your refund back via the same way you placed your order.

 

Need to know about Sales Taxes & Handling Charges?

For all orders placed through the ALILA website, a mandatory 10% Goods and Services Tax (GST) is payable by Australian law for goods sent to an Australian delivery address. For all Australian residents or Australian shipping addresses, this 10% GST will be included in your order total and processed at the time of sale. 

For international customers this 10% tax will not be charged by ALILA, however you will be liable to pay your own country’s applicable import/duty taxes on receipt of your package. It is your sole responsibility to research these duty/taxes and you are liable to pay them on receipt of your packages.