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Returns & Exchanges Policy

If you change your mind for any reason, you may return or exchange your order for a full refund within 7 days of receiving your order. Returns are not accepted after 7 days of receiving your order. For a return to be eligible it must be returned unused, and in a resellable condition, and in original packaging with dustbag (if a handbag). We will replace any order that was sent incorrectly or defective or damaged. If you would like to return an item , please email INFO@ALILATHELABEL.COM

Return cost will be at the cost of the customer unless the order is sent in error. All items being returned must have a tracking number for security. Any refunds will be processed as prompty as possible, but please allow up to 7 days from when goods return, to have your refund back via the same way you placed your order.

For any exchanges, please write a note in your returning order that you would like an exchange, and once we receive back your order we will add store credit to your account, to use against a future purchase. You will be notified by ALILA when your store credit has been applied, and simply login in MY ACCOUNT, and place a next order, using available store credit for payment.

Please note all sale items and gift certificates are non-refundable.

We offer a 6 month product warranty on all items, for any unforseen breakages. Please email us with a photo to : INFO@ALILATHELABEL.COM and our team will respond